Sell the gap, not the acronym
Clients rarely want a lesson about model architecture. They want to know whether prospective customers see their business, a competitor, or no clear recommendation when they ask an AI system who to hire.
Start with a small, commercially relevant prompt set. For a local plumber, that might cover emergency service, water-heater replacement, neighborhood intent, reputation, price questions, and named competitors. Record whether the client is mentioned, how it is described, which competitors appear, and which sources support the answer. One response is an example; a repeatable prompt set is evidence.
This makes the first conversation concrete:
- Here is what we tested. Show the exact buyer questions.
- Here is what appeared. Separate mentions, recommendations, accuracy, and citations.
- Here is the competitive gap. Identify where another business is preferred or better supported.
- Here is what can be changed. Map the finding to owned pages, local profiles, reviews, citations, third-party sources, or technical corrections.
- Here is how progress will be measured. Retest a stable prompt set and report trends over 90 or more days.
A useful qualification rule is simple: if the audit does not produce at least three to five credible actions, do not force a full retainer. Offer monitoring, a smaller project, or a quarterly reassessment instead.